1. Introduction
AllConnect ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit acns.pro (our "Website") or when you contact us about connectivity, network, and telecom management services we offer to businesses in the Philippines.
By using our Website or engaging with us, you acknowledge this Policy. If you do not agree, please discontinue use of the Website and do not submit personal information to us.
2. Who we are
AllConnect is an Internet service and telecom solutions provider focused on centralized connectivity for organizations. We may work with telecommunications partners and vendors to deliver or support services you request.
For privacy-related questions, contact us at cs@acns.pro or +63 917 316 3618.
3. What information we collect
Depending on how you interact with us, we may collect:
- Information you provide — such as your name, work email, phone number, company name, job title, and the content of messages or inquiries you send through forms, email, or phone.
- Service and account information — if you become a customer, we may process billing, contract, technical contact, and service delivery details needed to provision, manage, and support connectivity and related solutions.
- Technical and usage data — such as IP address, browser type, device type, general location derived from IP (e.g. country or region), pages viewed, referring URLs, and timestamps. This helps us operate and secure the Website.
4. How we use your information
We use personal information for purposes such as:
- Responding to inquiries and providing customer support
- Proposing, negotiating, delivering, and billing for services you request
- Coordinating with telecommunications partners and suppliers when necessary to fulfill your connectivity requirements
- Operating, maintaining, and improving our Website and internal processes
- Security, fraud prevention, and protecting our systems and users
- Complying with legal obligations and responding to lawful requests
- Sending service-related notices (we do not rely on this Policy to send unsolicited marketing unless you opt in where required)
5. Legal bases (where applicable)
Where data protection laws require a legal basis, we rely on one or more of: your consent (where we ask for it), performance of a contract, our legitimate interests (such as operating our business and securing our services, balanced against your rights), or compliance with law.
6. Cookies and similar technologies
We may use cookies or similar technologies to remember preferences, understand how the Website is used, and improve performance. You can control cookies through your browser settings; disabling cookies may affect certain features.
7. Sharing of information
We may share personal information with:
- Telecommunications and infrastructure partners — when needed to design, quote, provision, or support services you have requested.
- Service providers — such as hosting, email, analytics, CRM, or payment processors, who process data on our instructions and under appropriate safeguards.
- Professional advisors — such as lawyers or auditors, when necessary.
- Authorities — when required by law, court order, or to protect rights, safety, or security.
We do not sell your personal information in the conventional sense of selling lists to unrelated advertisers.
8. International transfers
Our primary operations are in the Philippines. If we transfer personal information to another country (for example, cloud hosting), we take steps designed to ensure appropriate protection consistent with applicable law and the nature of the data.
9. Retention
We retain personal information only as long as needed for the purposes above, including legal, accounting, or reporting requirements, and then delete or anonymize it where appropriate.
10. Security
We implement reasonable organizational and technical measures to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.
11. Your rights (Philippines)
Under the Data Privacy Act of 2012 and related regulations, you may have rights to be informed, access, correct, update, or object to certain processing, and to withdraw consent where processing is based on consent. You may also have the right to lodge a concern with the National Privacy Commission (NPC).
To exercise your rights, contact us at cs@acns.pro. We may need to verify your identity before responding.
12. Children
Our Website and business services are directed at organizations and adults. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe we have collected such information, please contact us and we will take steps to delete it.
13. Third-party links
Our Website may link to third-party sites. We are not responsible for their privacy practices. Please read their policies before providing personal data.
14. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the Website after changes constitutes notice of the updated Policy where permitted by law.
15. Contact
Questions about this Privacy Policy: cs@acns.pro · +63 917 316 3618